Certificate in Total Quality Management
Total Quality Management (TQM) works on the basis that every component within the business works towards the maximisation of production quality and satisfaction of the customers. This can be affected by numerous areas: customers; employee involvement; processes; communications; integrated system, etc. This course will teach you how to ensure quality in all areas of your business and understand the different factors that influence this.
Modules
• What is Total Quality Management (TQM)
• Describe the Evolution of TQM
• Concepts in TQM
• What is Cost Benefit Analysis?
• Explain the Principles of TQM Pyramid
• Kano's 5 Types of Quality
• Kinds of Measurements in TQM
• Explain the STINGER Principle
• Describe the Various Tools used in TQM
• Describe the Focus Areas of TQM
• Explain the Steps for the Quality Improvement Process
• Explain Four Absolutes of Quality Improvement Process
• Explain the Implementation of TQM
• Deming's 14 Points to Improve Quality
• List the Benefits of TQM
On Course Enrolment
• 167 course pages in a PowerPoint Slides format that you can easily print
• Real life examples
• High quality info graphics that help you understand content
• Full Guidance Support
• Awarding Organisation endorsement and Certificate
Entry Requirements
• There is no previous experience or qualifications required for enrolment.
• It is available to all students aged 18 or over, of all academic backgrounds.
• Basic understanding of English language is required to attend this course.
• You’ll need a smart device (PC/Mac/Tablet) with an Internet connection.
Course Assessment
This course does not involve any written exams. Students will be assessed by Multiple Choice Questions (MCQ) and achieve 50% marks.
Course Duration
The course can be completed in a very short time. The pace for the course is set by the learners themselves the course material is downloadable and course registration will be valid for 12 months, so learners can complete the course with complete peace of mind and with no pressure at all.
